We're looking for an Operations & Supply Chain Manager to own the day-to-day operational backbone of a fast-growing better-for-you snack brand. You will work across order management, supply chain, procurement, production planning, logistics, inventory, forecasting, vendor management, financial analysis, and operational systems.

This is a hands-on individual contributor role. We are not looking for someone who follows existing processes. We want someone who constantly asks how things can be made better, faster, more accurate, or more efficient — and then takes the initiative to make it happen. AI proficiency is a hard requirement for this role. We use AI every day and expect this person to do the same. If you are highly organized, analytically sharp, financially literate, tech-savvy, and proactive by nature, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability Monday through Friday, 9 AM to 6 PM US Eastern Time
Own the full operational function of a growing CPG brand with real retail traction across major distributors and retail chains
High-ownership, high-variety role where your operational decisions directly impact profitability and growth

What You'll Work On

Order Management and Fulfillment

Own the complete order lifecycle from receipt of a customer purchase order through shipment, delivery, invoicing, and issue resolution
Process and manage customer POs accurately and on time
Coordinate inventory allocation and fulfillment across customers and distributors
Work directly with distributors, retailers, warehouses, manufacturers, and logistics providers to ensure orders are fulfilled correctly
Manage EDI orders and related operational requirements
Proactively identify and resolve shortages, shipment discrepancies, deductions, late deliveries, and other order issues

Logistics and Shipping

Coordinate parcel, LTL, and FTL shipments
Obtain and evaluate freight quotes and identify cost-effective shipping options
Prepare and manage BOLs, shipping documentation, routing requirements, appointments, and retailer and distributor delivery requirements
Track shipments through delivery and proactively address delays or exceptions
Continuously identify opportunities to reduce freight costs and improve logistics efficiency

Inventory and Production Planning

Manage inventory across finished goods, ingredients, raw materials, and packaging
Maintain appropriate inventory levels and reorder points to minimize both stockouts and excess inventory
Develop and maintain inventory and demand forecasts
Coordinate production runs with manufacturers based on forecasts, open POs, inventory levels, lead times, and anticipated demand
Monitor production schedules and proactively address potential delays or shortages

Procurement and Vendor Management

Procure ingredients, packaging, and other materials required for production
Issue and manage purchase orders to suppliers
Negotiate pricing, payment terms, MOQs, lead times, and other commercial terms
Develop strong relationships with suppliers, manufacturers, freight providers, warehouses, and other outside vendors
Hold vendors accountable for commitments, timelines, pricing, and service levels
Continuously identify opportunities to reduce costs and improve vendor performance

Forecasting, Data, and Financial Analysis

Build and maintain sales and demand forecasts
Forecast inventory, ingredients, packaging, production requirements, and cash needs
Analyze COGS, landed costs, gross margins, freight costs, promotional costs, distributor margins, and retailer margins
Build and maintain pricing and margin models
Analyze operational data to identify trends, risks, inefficiencies, and opportunities
Create reporting that gives management clear visibility into the health of the business

Accounting and Financial Operations

Apply strong working knowledge of AP, AR, accrual vs. cash accounting, COGS, gross margin, P&L statements, inventory accounting, purchase orders, and three-way matching
Assist with bookkeeping, bill entry, reconciliations, and AP/AR as needed based on business bandwidth
Work within QuickBooks to support financial operations

AI, Technology, and Automation

Use AI tools such as Claude and ChatGPT daily to analyze data, automate repetitive workflows, research operational problems, create and improve SOPs, and improve personal productivity
Identify repetitive tasks that can be automated or streamlined and take initiative to build better systems
Learn new software and unfamiliar systems quickly without requiring extensive training
Maintain high proficiency across Google Sheets, Gmail, Google Workspace, QuickBooks, Salesforce, and EDI systems

Food Safety, Quality, and Compliance

Coordinate operational food safety and quality documentation with manufacturers and suppliers
Maintain and organize COAs, product specifications, ingredient documentation, and related records
Assist with lot tracking, expiration dates, traceability, and recall readiness
Support compliance with applicable FDA, retailer, distributor, and food safety requirements

What You Bring

5 or more years of relevant operations, supply chain, logistics, procurement, or related experience
Strong understanding of accounting and financial principles including COGS, margins, P&L, and cash flow
Demonstrated experience managing POs, inventory, procurement, production planning, and logistics
Experience working with freight carriers, warehouses, manufacturers, suppliers, and other outside vendors
Strong forecasting capabilities with the ability to build and maintain operational and financial models
Demonstrated proficiency using AI tools such as Claude and ChatGPT as a core part of daily work, not occasional use
Advanced Google Sheets and spreadsheet skills including large datasets, formulas, lookups, pivot tables, financial models, and operational reporting
Extremely tech-savvy with the ability to learn new systems quickly
Excellent written communication skills with proactive follow-up as a default behavior
Highly organized with the ability to manage a high volume of emails, tasks, deadlines, and competing priorities simultaneously
Comfortable making decisions and taking full ownership of outcomes

Nice to Have

Food, beverage, CPG, or consumer products experience
Experience with QuickBooks
Familiarity with inventory management systems, retailer portals, distributor portals, 3PL systems, and shipping platforms
Experience managing EDI orders and related operational requirements
Background in a high-growth or early-stage consumer brand environment

How to Apply

Please include:

Your updated resume
A short Loom video (1 to 2 minutes) introducing yourself, describing your operations experience in supply chain, procurement, or logistics, and walking through how you use AI tools as a regular part of your operational workflow

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are a proactive, analytically sharp operator who takes ownership, uses AI every day, and wants to run the operational engine of a growing CPG brand from end to end, this role gives you the scope and the direct impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview - Initial screening with our talent team
Executive Interview - Meet with senior leadership to discuss role alignment
Client Interview - Final interview with the client team you'd be supporting
Background & Reference Check - Professional reference verification
Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Operations & Supply Chain Manager (BBS805)