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- ...• Providing daily support and technical issue resolution primarily via phone, email and tickets. • Troubleshoot phone provisioning issues. • Address and escalate all priority-level tickets accordingly. • Assist customers in VoIP solutions. • Troubleshoot...
- ...Customer Service oriented • General Support for the platform Manager Portal • General Support for the platform Admin UI • Phone provisioning troubleshooting • Troubleshoot all priority level tickets and escalate accordingly • Troubleshoot QoS Issues •...
- ...and ensure compliance with organizational IT policies. Execute IT onboarding and offboarding processes, including equipment provisioning, account setup, and asset recovery. Coordinate with external IT vendors when required to resolve technical issues or support...
- ...Network Operation Centre (NOC) have three main roles: 1. to ensure maximum possible service availability and performance 2. to provision customer network services on core equipment 3. to provide support services for Engineering and other technical teams These...
- ...compliance standards such as PCI, SOC 2, or SOX when applicable. Automation & Infrastructure as Code Design and maintain automated provisioning workflows for new instances and application deployments. Ensure security agents and required configurations are embedded...Trabajo remoto
- ...vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Assist in timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations. Collaborate with the relevant IOM units and...