We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. 

The Customer Experience Consultant builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities :

Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
Manage interaction with the refrigerated cargo customer portfolio. Have direct communication with the customer.
Manage communication with internal stakeholders.
Analyze how to improve the service provided to customers
Ensures all products and services are sold to the customer to maximize profitability.
Builds strong relationships with all stakeholders including offshore GSC teams.
Is responsible for customer satisfaction and has experience with customer interaction.
Understands customers' business drivers, needs and requirements
Manages the sales pipeline, segmentation and accurate forecasting.
Handles incoming customer services queries, issues and exception management .

We are looking for :

Bachelor's Degree in Logistics or related.
Minimum of 3 years of experience in Customer Service and logistics.
Knowledge in Excel.
Advanced English Skills.
Power Bi (plus)
Salesforce (plus)

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

Notice to Applicants

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit the discrimination of any applicant based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Direct Transport CX Consultant