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...and execute information contained in the technical support communication mailboxes.
Receive direct technical correspondence from external.
Provide timely responses and assist in closing out any action items from such communications.
May need to process expedited requests...
...customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio). Your Responsibilities
Customer Care...
