CUSTOMER CARE SUPPORT ( VIRTUAL ASSISTANT )
PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.
Responsibilities- Customer Care: Creating tickets and resolving customer cases.
- Customer Communication: Providing comprehensive, seamless customer support from start to finish.
- Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
- Scheduling Appointments: Arranging and organizing appointments and documenting their content.
- Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.
Not Limited To
- Customer care
- Process Documentation
- Workflow management
- Marketing/Social Media
Qualification
- Bachelor degree in any related discipline.
- 5 plus years experience in a similar role
- Experience in sales, marketing, or customer service
- Strong organizational skills
- Ability to work efficiently in a fast-paced environment
- Fähigkeiten in Projektmanagement und Koordination
- Must be to work Central European Time ( CET)
Must Have
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
- Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
- Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
- Professional communication skills
- Strong attention to detail
- Experience / Exposure with eCommerce
- Very good and confident English skills, both written and spoken
- Flexible , Independent, and ability to work in a team
Nice To Have
- Experience in marketing and/or social media
- Kenntnisse in der deutschen Sprache
Vacante publicada el Hace un mes
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